At Vivora Jewelers, we ensure that every order is carefully packed and delivered safely to our customers. Please review our Shipping Policy below to understand how we process and ship your orders.
1. Order Processing
All orders are processed after successful payment confirmation.
Orders are typically processed within 1–3 business days.
Customized or made-to-order jewellery may require additional processing time.
2. Shipping Timeline
Estimated delivery time is 5–10 business days, depending on your location.
Delivery timelines are approximate and may vary due to courier delays, weather conditions, or unforeseen circumstances.
3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout.
Free shipping may be offered on selected orders or above a minimum order value, as mentioned on the website.
4. Delivery Partners
We work with trusted courier partners to ensure safe and timely delivery.
Once the order is shipped, tracking details will be shared via email or SMS.
5. Delivery Address
Customers are responsible for providing accurate and complete shipping details.
Vivora Jewelers will not be responsible for delays or non-delivery due to incorrect or incomplete address information.
6. Delayed or Failed Delivery
In case of delivery delays beyond our control, Vivora Jewelers will not be liable for compensation.
If an order is returned to us due to failed delivery attempts, re-shipping charges may apply.
7. Damaged Packages
If the package appears damaged at the time of delivery, please do not accept it and inform us immediately.
If damage is noticed after delivery, contact us within 48 hours with clear images for verification.
8. International Shipping
Currently, Vivora Jewelers ships within India only unless stated otherwise.
International shipping, if available, will be subject to additional charges, customs duties, and taxes.
9. Policy Updates
Vivora Jewelers reserves the right to modify this Shipping Policy at any time without prior notice.
10. Contact Us
For any shipping-related queries, please contact us at:
Email: contact@vivorajewelers.com
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